Refund Policy

Seller Responsibility for Returns and Refunds

As a marketplace platform, BuyCan facilitates transactions between buyers and sellers. Each seller on our platform is responsible for handling returns and refunds according to their own policies.

When you purchase a product through BuyCan, you are entering into a transaction with the individual seller, and their specific return policy applies to your purchase. Seller return policies may vary in terms of eligibility, timeframes, and conditions.

BuyCan will assist with the refund process when feasible by helping you contact sellers and facilitating communication. Our team is committed to ensuring fair treatment for our customers while respecting our sellers' established policies.

General Refund Eligibility Guidelines

While specific policies vary by seller, most refunds on BuyCan are limited to the following circumstances:

• Damaged Products: Items that arrive physically damaged during shipping
• Defective Products: Products that do not function as described by the manufacturer
• Incorrect Items: Products that are materially different from what was ordered

Most sellers do not accept returns or provide refunds based on customer preference, change of mind, or if you simply no longer want the item.

Return Shipping

For eligible returns, customers are typically responsible for return shipping costs unless the return is due to a seller's error (such as shipping the wrong item). Return shipping must be done through a trackable shipping method.

Neither BuyCan nor the seller is responsible for items damaged or lost during the return shipping process. We recommend insuring your return shipment and keeping proof of shipping until the return is processed.

Product Condition Requirements

Most sellers require that all returned items must be:

• In their original packaging
• Unused and in the same condition you received them
• Complete with all parts, accessories, and documentation
• Accompanied by the original receipt or proof of purchase

Items that do not meet these conditions may not be eligible for a refund and could be returned to you at your expense.

Refund Process

The refund process typically follows these steps:

1. You submit a refund request through our platform
2. BuyCan notifies the seller of your request
3. The seller reviews your request according to their policy
4. If approved, you'll receive return instructions from the seller
5. Once the seller receives and inspects the return, they'll approve or reject the refund
6. If approved, your refund will be processed to your original payment method

BuyCan will assist with this process by facilitating communication between you and the seller, and by helping resolve any disputes that may arise.

Commonly Non-Refundable Items

The following items are typically non-refundable under most seller policies:

• Perishable goods such as food, flowers, or plants
• Gift cards or promotional codes
• Downloadable software or digital products
• Items marked as "Final Sale," "As Is," or "Non-Returnable"
• Personal care items and products with broken seals for health and hygiene reasons
• Products that have been customized or personalized

How to Request a Refund

For Products Purchased Directly on BuyCan

If you purchased the product directly through the BuyCan platform, follow these steps:

1. Log in to your BuyCan account and navigate to your order history
2. Select the order containing the item(s) you wish to return
3. Click on "Request Refund" and complete the refund request form
4. Include clear photos showing the damage or defect (if applicable)
5. Wait for the seller and our customer service team to review your request (typically within 2-3 business days)
6. If approved, you will receive return shipping instructions from the seller

For Products Purchased on Seller Websites

If you discovered a product through BuyCan but completed your purchase on the seller's website, you'll need to follow the seller's specific refund procedures:

1. Navigate to the seller's website where you completed your purchase
2. Locate the seller's refund or return policy page
3. Follow the seller's specific instructions for initiating a return or refund
4. Contact the seller directly using their provided contact information

For assistance with the refund process for BuyCan purchases, please contact our customer support team at support@buycan.ca. We're here to help facilitate communication with sellers and ensure a fair resolution.

If you're experiencing difficulties with a seller's refund process for a purchase made on their website, we may be able to provide guidance, but our ability to intervene is limited as we were not a party to the transaction.

Policy Changes

BuyCan reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes.